Crittenden County Jail commissary services allow inmates to purchase snacks, hygiene items, clothing, and other approved goods using funds deposited into their personal accounts. The detention center, located at 350 Afco Road, West Memphis, AR 72301, partners with Tiger Commissary and CorrectPay to manage all commissary operations. Families and friends can add money online, by phone, or in person. Orders are processed twice daily, and inmates receive items during scheduled distribution times. This system supports dignity, routine, and access to essential comforts during incarceration.
How Crittenden County Jail Commissary Works
The commissary system at Crittenden County Jail operates through a secure digital platform managed by Tiger Commissary. Inmates receive account numbers upon booking. Family members or friends can deposit funds into these accounts using money orders, credit cards, or debit cards. Once funds are added, inmates can place orders through kiosks inside the facility or via staff-assisted systems. Orders include food items like chips, candy, and instant noodles, as well as soap, toothpaste, deodorant, socks, and seasonal products. All purchases must follow facility rules on quantity, cost, and approved items.
Commissary Order Process
Inmates select items from a catalog provided weekly. They submit orders during designated times, usually in the evening. Staff collect and process orders twice per day—once in the morning and once in the afternoon. Delivery occurs within 24 to 48 hours. Items are distributed directly to housing units. Inmates must have sufficient balance in their account before ordering. Any unused funds roll over to the next month, but spending is capped at $150 per inmate monthly.
Approved Items and Restrictions
Only items listed in the current Tiger Commissary catalog may be purchased. Prohibited items include electronics, weapons, medications without approval, and unauthorized food. Medical supplies like bandages or pain relievers require prior authorization from the jail’s medical staff. Seasonal items such as holiday treats or winter gloves may be available during specific months. All products meet safety and security standards set by the Arkansas Department of Corrections.
Ways to Add Money to an Inmate’s Commissary Account
There are three main ways to fund an inmate’s commissary account: online, by phone, or in person. Each method ensures fast and secure transactions. Online deposits use the CorrectPay portal, which updates balances within 20 minutes. Phone deposits can be made by calling 855-836-3364. In-person deposits are accepted at the self-service kiosk in the jail lobby, which is open 24/7. All methods require the inmate’s full legal name and booking ID number.
Online Deposits via CorrectPay
Visit www.correctpay.com to start an online deposit. Choose “Arkansas” and select “Crittenden County Detention Center.” Enter the inmate’s name and ID, then choose a payment amount. Payments can be made with Visa, Mastercard, Discover, or electronic checks. A confirmation email is sent immediately after processing. Funds appear in the inmate’s account within 20 minutes. This is the fastest and most convenient option for most users.
Phone and Kiosk Deposits
Call 855-836-3364 to make a deposit over the phone. Have the inmate’s name, ID number, and payment method ready. The kiosk inside the jail lobby accepts cash, credit, and debit cards. It provides printed receipts and instant balance updates. Both options are secure and monitored for fraud prevention. Staff are available Monday through Friday from 8 a.m. to 5 p.m. to assist with questions.
Mailing Money Orders
Money orders may be mailed to 350 Afco Road, West Memphis, AR 72301. Write the inmate’s full legal name and booking ID clearly on the money order. Do not send cash. Personal checks are not accepted. Mail should be addressed to the attention of the Commissary Department. Processing takes 3 to 5 business days. Call 870-702-2096 between 8:30 a.m. and 3:30 p.m. on weekdays to confirm receipt or check balances.
Commissary Spending Limits and Account Rules
Each inmate may spend up to $150 per month on commissary items. This limit resets on the first day of every month. Unused funds carry over, so balances can grow over time. Deposits do not count toward the spending cap—only purchases do. Accounts are non-transferable and cannot be used to pay fines or fees. Inmates receive printed statements showing their balance, recent purchases, and deposit history. Disputes about charges or missing items must be reported to the Commissary Manager within seven days.
Account Security and Privacy
All commissary transactions are logged and audited monthly. Only authorized staff can view account details. Family members receive email confirmations for every deposit but cannot see purchase histories. Inmates may request balance checks at any time through housing unit officers. Fraudulent activity, such as unauthorized deposits, is investigated immediately. The system uses encryption and secure login protocols to protect user data.
Visiting Hours and Commissary Support
The public lobby at Crittenden County Jail is open 24 hours a day for bond payments, money deposits, and general inquiries. Administrative offices operate Monday through Friday from 8 a.m. to 5 p.m. For commissary-specific questions, call 870-702-2096 during business hours. The Commissary Manager can explain policies, resolve disputes, and assist with technical issues. Visitors must present valid ID and follow facility dress codes. Minors must be accompanied by an adult.
Contact Information
Main phone: 870-702-2010 Commissary support: 870-702-2096 Address: 350 Afco Road, West Memphis, AR 72301 Website: https://www.crittcoso.com/ CorrectPay portal: https://correctpay.com/ Tiger Commissary FAQ: https://www.jailexchange.com/city-and-county-jails/arkansas/crittenden-county/crittenden-county-detention-center/inmate-commissary
Frequently Asked Questions About Crittenden County Jail Commissary
Families often ask how to send money, what items are allowed, and when orders arrive. The jail provides clear guidelines to reduce confusion. Most questions relate to deposit methods, spending limits, and delivery schedules. Below are detailed answers based on current policies and direct communication with jail staff.
Can I send snacks directly to an inmate?
No. Outside food, packages, or homemade items are not permitted. All food must be purchased through the official commissary system. This rule prevents contraband, ensures food safety, and maintains facility security. Only items from Tiger Commissary may be delivered. Families cannot mail candy, chips, or drinks. All purchases must go through the inmate’s account.
How fast do deposits appear in the account?
Online and phone deposits appear within 20 minutes. Kiosk deposits are instant. Mailed money orders take 3 to 5 business days to process. Always keep your receipt until the balance updates. If funds don’t appear after 24 hours for digital deposits or one week for mail, contact the Commissary Manager at 870-702-2096.
What happens if an inmate is released before using their balance?
Unused commissary funds remain in the account for 90 days after release. The former inmate or their representative can request a refund by submitting a written request to the Sheriff’s Office. Include the full name, former booking ID, and current mailing address. Refunds are issued as checks within 10 business days. After 90 days, unclaimed funds may be forfeited to the county.
Are there fees for using CorrectPay?
Yes. CorrectPay charges a small transaction fee for online and phone deposits. The fee varies by payment method—typically $2.95 to $4.95 per transaction. Kiosk deposits may also include a fee. These charges are disclosed before payment. The jail does not profit from these fees. All revenue goes to the service provider for system maintenance and security.
Can inmates share commissary items?
No. Sharing food, hygiene products, or clothing is strictly prohibited. Each inmate may only use items purchased under their own account. Violations can result in loss of commissary privileges or disciplinary action. This policy prevents conflicts, theft, and health risks. Officers conduct random checks to ensure compliance.
What if an item is damaged or missing?
Report issues immediately to a housing unit officer. Provide the order number and description of the problem. The Commissary Manager will investigate and issue a replacement or refund if warranted. Keep all packaging and receipts until the issue is resolved. Complaints must be filed within seven days of delivery.
Do inmates with medical needs get special commissary access?
Yes. Inmates requiring medical supplies like insulin pens, bandages, or special diets can request approval from the jail’s medical staff. Once approved, these items may be added to their commissary order. Documentation from a doctor may be required. Emergency medications are provided by the clinic, not commissary.
Official Resources and Support
For the most accurate and up-to-date information, always refer to official sources. The Crittenden County Sheriff’s Office website provides current policies, forms, and contact details. The CorrectPay portal offers real-time balance checks and deposit history. Tiger Commissary’s FAQ page explains product availability and ordering rules. Never rely on third-party sites for policy details—only the jail or its contracted vendors can confirm procedures.
Sheriff’s Office Contact
Sheriff Mike Allen Crittenden County Sheriff’s Office 350 Afco Road, West Memphis, AR 72301 Phone: 870-702-2010 Website: https://www.crittcoso.com/ Lobby Hours: Open 24/7 Administrative Hours: Monday–Friday, 8 a.m.–5 p.m.
Commissary Vendor Links
Tiger Commissary Portal: https://www.jailexchange.com/city-and-county-jails/arkansas/crittenden-county/crittenden-county-detention-center/inmate-commissary CorrectPay Deposit Site: https://correctpay.com/ Inmate Roster Lookup: https://www.crittcoso.com/detention-center/online-jail-roster/
Tips for Families Using the Commissary System
Start by verifying the inmate’s booking status and ID number. Use the online roster to confirm they are housed at Crittenden County Jail. Choose online deposits for speed and convenience. Avoid mailing money orders unless necessary. Keep records of all transactions. Check the monthly spending limit to avoid overfunding. Contact support early if issues arise. Stay informed about policy changes by checking the official website weekly.
Avoiding Common Mistakes
Do not send cash or personal checks. Do not use incorrect names or IDs—this delays processing. Do not assume all items are available year-round. Do not expect instant delivery for mailed funds. Always use the inmate’s full legal name, not nicknames. Double-check spelling and numbers before submitting any deposit.
Conclusion
Crittenden County Jail commissary services provide a vital link between inmates and their families. The system is secure, regulated, and designed to support dignity and routine during incarceration. By using approved vendors and following clear guidelines, families can ensure their loved ones have access to necessary items. Always rely on official channels for information and support.